Verification guide

Cold-chain shipping — how to verify your medication arrived properly

GLP-1 medications require refrigeration. Here's how to verify the cold chain wasn't broken.

GLP-1 medications require refrigeration. Here's how to verify the cold chain wasn't broken.

About this article

Reviewed byDr. Samuel Lora, M.D.
RolePharmacology & Compounding Reviewer
First publishedMay 20, 2026
Last reviewedMay 20, 2026
Page typeIn-depth editorial guide
Sources15+ cited sources

On receipt

  1. Inspect outer box for damage.
  2. Open immediately upon receipt.
  3. Ice packs should still be cold or partially frozen.
  4. Medication vial(s) cool to touch.
  5. Temperature indicator (if included) should not show out-of-range exposure.

Signs of cold-chain failure

What to do if cold chain broken

Do not use the medication. Photograph the packaging and indicator if any. Contact the provider immediately. Reputable providers will replace.

Storing after receipt

Refrigerate immediately: 36–46°F (2–8°C). Do not freeze. Use within the beyond-use date on the vial.